FAQ
Orders & Returns
Why hasn't my order shipped?
There's is a good chance we're waiting on stock to come in from a piece in your order. Sometimes manufacturers like certain small wares can be difficult to get stock from. Please reach out to bonjour@cabaneshop.com with any questions.
How can I change or cancel an order?
For orders that have yet to ship, please email bonjour@cabaneshop.com with your order details and whether you would like to cancel or change an order.
If your order has already been fulfilled and shipped, we can not change or cancel the order. If you ordered the wrong items and your order has already been shipped, you will need to place another order for the correct items. If you need to send the incorrect items back, you will need to reach out to us in order to set up a return.
How can I track my order?
You will recieve an email confirming the shipment of your order that will include tracking information.
What is your return policy?
Items should be returned in the original manufacturer's packaging with all parts and accessories.
Items should be returned in "Good" condition; Clean, functional, and free of dent's chips, smells, stains, defects, etc. Be gentle
All items should be returned within 30 days of delivery. Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 14 business days after the item has been received in our warehouse.
Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, DHL, ect.). Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit.
Privacy Policy
Collection of Information
When you visit our website, we may collect certain information from you, including your IP address, browser type, and operating system. We may also use cookies and similar technologies to track your usage of our website and personalize your experience.
If you choose to sign up for our services, we may collect additional information from you, such as your name, email address, and payment information.
Use of Information
We use the information we collect to provide and improve our services, personalize your experience, and communicate with you. We may also use your information to send you marketing communications about our products and services, unless you opt-out of receiving such communications.
Disclosure of Information
We may share your information with third-party service providers who assist us in providing our services. These service providers may include payment processors, hosting providers, and customer support providers. We may also disclose your information as required by law, such as in response to a subpoena or court order.
Data Security
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Your Rights
You have the right to access, correct, and delete your personal information that we have collected. You may also have the right to restrict or object to the processing of your information. To exercise these rights, please contact us at the email address below.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at bonjour@cabaneshop.com